AM I ELIGIBLE TO APPLY FOR TICKETS THROUGH CONCERTS FOR CARERS?
You are eligible to apply for tickets through the Concerts for Carers website if:
- You currently work for the NHS in any capacity (including ongoing volunteering that commenced during the COVID-19 pandemic period) who hold a valid NHS staff identification badge
- You are employed to work in accommodation registered with Care Quality Commission (CQC) in England, The Care Inspectorate in Scotland, The Care Inspectorate in Wales, The Regulation and Quality Improvement Authority (RQIA) in Northern Island or the Health Information and Quality Authority (HIQA) in the Republic of Ireland, operating as a Care Home
- You provide paid homecare, domiciliary care or home help and have registered with the Care Quality Commission (CQC) in England, The Care Inspectorate in Scotland, The Care Inspectorate in Wales, The Regulation and Quality Improvement
To register for this service, you can only use your work email address and you must provide proof of your valid ID Card, that will be checked and validated through the necessary databases.
Anyone who has requested tickets, been successful and paid the administration fee that is found not to be eligible to use this service will have their tickets cancelled without a refund.
I AM A CARER BUT DON’T APPEAR TO BE ELIGIBLE, WHY NOT?
Due to the level of tickets available, we are not able to cater for tickets outside of the current eligibility framework. We are consistently working with venues to increase the supply of tickets for all events and when we are comfortable that there is fair supply, we will look into any possible changes to the membership.
HOW CAN I APPLY FOR TICKETS?
You will need to register on the website by completing the required fields and attaching the requested proof of identification. Once registered, you will be sent an email containing details of how to use the site.
Applying for tickets:
Once you have logged in, search for the event, select the tickets required, and complete the required information. You will be entered into a ballot and you will be notified by email as to whether you have been successful or not. If you have been successful this email will contain information as to how many tickets you have been allocated and how you can acquire them.
Receiving your tickets:
Depending on the host venue’s policy, your tickets will be delivered to you either in the post, via email or you may have to collect them at the venue on the day of the event. Please ensure that you keep your booking confirmation to ensure you have your proof of purchase. If you're collecting tickets from the venue box office, please ensure you also take your NHS or Carers ID.
HOW DOES THE TICKET BALLOT WORK AND IS IT FAIR?
The ticket ballot is an automated and fair system that will be conducted via bespoke balloting software. From time to time, and at the request of the venue or artist, some restrictions may be applied within the ballot system. For example, some venues or artistes may request that only persons within 10 miles of the venue can win tickets for a specific event. Please note that no transaction fees are taken until you have been successful in your application.
HOW MANY TICKETS CAN I APPLY FOR?
You can apply for a maximum of 2 tickets per event (this may reduce if the venue policy specifies). All of these tickets must be applied for in the same transaction. Only 1 transaction per event is permitted. Further transactions will be cancelled without any refund of fees. Please note, the registered member MUST attend the event but can attend with guests who are not members.
WHAT IS THE WAITING LIST?
The waiting list is for all beneficiaries who applied for tickets to an event but were unsuccessful in the initial ballot. Those on the waiting list will be automatically awarded additional tickets to the event as and when we are provided with them by one of our partners. We will do our best to provide any additional tickets as soon as we can but please note that they can sometimes become available a day or two prior to the event taking place. When all of the additional tickets have been taken up, all those who remain unsuccessful will be notified by email.
I THOUGHT TICKETS ARE FREE, WHY ARE YOU CHARGING ME A FEE?
The booking administration fee charged is to cover the cost of running the charity, liaising with event owners and venues to coordinate the tickets and delivering the tickets to you. This is the only fee you will pay. The fee is per transaction, not per ticket. The fee is currently £4.50 per transaction which includes VAT at the current rate. Fees are non-refundable.
HOW DO I BOOK A TICKET FOR A WHEELCHAIR PLATFORM OR A SEAT SUITABLE FOR AMBULANT DISABLED AREA?
Please email us at [email protected] as soon as you’ve been allocated your tickets or have been successful in the ballot. Please be assured that we will do our best to liaise with the venue and arrange the most appropriate access.
MY TICKETS HAVEN’T ARRIVED, WHAT DO I DO?
If you’re expecting your tickets to arrive in the post, and you’ve not received them 2 working days prior to the event, please email us at [email protected] and we will do everything possible to ensure you can attend the event.
I CAN’T ATTEND THE EVENT AND I NEED TO CANCEL MY TICKETS, WHAT DO I DO?
If you cannot attend an event you MUST inform us immediately via email at [email protected] with your full account details. This will help us reallocate your tickets before the day of the event.
WHAT IF I DON’T CANCEL MY TICKETS AND I DON’T ATTEND THE EVENT?
If you don’t advise us in advance that you cannot attend the event, your membership will be cancelled, and you won’t be permitted to apply for tickets in the future.
I CAN’T ATTEND THE EVENT, CAN I SELL MY TICKETS PRIVATELY?
In line with our T&C’s no re-sell is permitted and will result in termination of membership. If you cannot make the event, you must notify Concert for Carers immediately via [email protected] to ensure your ticket can be reallocated. For further information, please click here for our T&Cs.
DO I HAVE TO WEAR MY UNIFORM TO EVENTS?
Not unless you have been specifically requested to do so.
IS THERE A MAILING LIST I CAN JOIN?
Concerts for Carers has a mailing list which you will join upon registering on the website, unless you opted out of that option. To opt-in to the mailing list, please visit your account section on the website and amend your notification preferences.