FAQs

You're eligible to register as a member if:

1. You currently work for the NHS in any capacity and hold valid identification
2. You currently work for an organisation registered with the Care Quality Commission (CQC) in England, the Care Inspectorate in Scotland, the Care Inspectorate in Wales or the Regulation and Quality Improvement Authority (RQIA) in Northern Ireland

Due to the level of tickets available, we're not able to cater for applications outside of the current eligibility framework. We're constantly working with venues to increase the supply of tickets for all events and when we're comfortable that there is a fair supply, we'll look into any possible changes to our membership framework.

Please note - A Carers Card will not be accepted as proof of eligibility. 

Please visit our registration page here to get started. 

Choose NHS if you work within an NHS Trust or Other Organisation if you work within a private care org, a GP or dentist surgery or if you provide care through a local council. 

Please note - suitable evidence of ongoing eligibility will be required to complete registration. This can be either a current staff ID badge or recent payslip.

A Carer's Card, Blue Light card, driving licence or passport will not be accepted as suitable evidence and your account will not pass verification.

If you have a work email address, you must use it when registering for verification reasons so we can ensure that our tickets are strictly given to NHS and paid Care workers. 

If you see any error messages during email verification, such as ‘The certificate verification failed due to a common name mismatch’, this will be caused by the NHS or care org network settings. We would advise that you forward the verification email to a personal address and complete the verification process on a personal or home network. 

If you haven't received your verification link, please check all inboxes including any junk or spam folders. If you still can't find it, please contact us. We know that some NHS server firewallls block external emails so we may need to manually verify your registration.

We're sorry about this, please contact us with your organisation's details and we can advise.

Your Care organisation must first be registered to our platform. Your organisation isn't registered if you can't search and find it here. Please speak with the team most responsible to resolve this at your organisation. Registering an organisation is easy and free, and can be done here.